Whether it’s your technician or the person answering your phone call, we believe it’s critical to employ a well-trained team.
Every Monday, Wednesday, and Friday, our technicians come into the office to train. And two to three times a year, we go to different parts of the country to train on best practices for our industry.
I feel strongly in education and believe it makes our team well-rounded as a whole and as individuals. Our guys need to know how to act and communicate when they come into your home.
Most of our training is focused on communication. We keep up on the technical side of things, including industry standards and new equipment. But for me, training in communication and customer relations is key to high-level service.
You can trust that the technician in your home will give you the highest quality service available. Call the On Time Experts at 469-336-3435.