Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Outstanding Company!! Techs are up to date on technology and will take the time to explain to you what and why they are doing something. Very professional too!! Jesse and his boss are outstanding!
And Valerie in customer service rocks!
Robert Tompkins did a great job in setting my new thermostat up. Had a few bumps in setting it correctly but he got it done. Gotta love On Time!
They're always there when you need them!
AC worked on too many times over the years. Finally issues taken care of and could not be happier. Jose, technician, was absolutely best at explaining what was going on than any other tech over the past 10 years. Knowing system inside and out, I have never had so much faith and knew I was in great hands. With every question I had, he could not have done a better job explaining it to me. The man knew what he was talking about. Could not speak higher of him. I had 100% trust with decisions made. Was told to call On Time Experts, all I kept thinking was the money I would have saved calling them first. Maintenance program is fantastic and the way to go. It’s so worth the money. Great feeling to know I’m in great hands in the future.
Like the "mechanic you can trust" of HVAC. These guys will lay out what is going on, knowledgeably answer all questions, and help you squeeze everything you can out of your system(s). Makes me feel like the business is run by a good neighbor. Also very supportive of military and EMS/first responders. Helps me stay on top of what I have and be prepared for the future, and has for the past several years.
Favorite technicians so far: Patrick (last year) and Blake (this year) both knocked it out of the park giving me all the info I could want (which is a lot). and also being polite, professional, and service-oriented. AND appear to be genuinely interested in and devoted to doing good work, well. Use On Time Experts; you will be supporting local business AND getting top of the line service for your needs!
Disclaimer: no, I don't personally know anybody associated with the business... They've just been awesome for several years, and merit a better review than I can write!
I've been a On Time Expert customer for several years. I've always been completely satisfied with the service I received. All of our technicians have been very professional and explained all that needed to be done. Our most recent technician was Barry. He was great as he always has been each visit he's made to our house. I'm very happy being a Front of the Line member. Excellent customer service.
We had a Friday night AC break. It was after 5, and we have a newborn. This company is top notch and I highly recommend!
They communicated they would be there before 12, but while helping another emergency call they were available at 12:15 AM. They followed their policy of its the same day or its free.
The technician was helpful, quick, explained issues well, we also got signed up for their amazing product for military. I loved that he was knowledgeable, kind, and timely. We appreciate you and are so thankful to have met and do business with a company that follows their word and provides TOP customer service.