Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Michael was very nice and polite and explained everything to me and I always trust them. We have used this company for years and will continue too. We have the monthly maintenance payments and it works out good for us. Thank you all.
I had an issue with my old AC that had been in place for about 15 years. The coils just fell apart at the touch. The service tech from On Time Experts told me he could get it working but said he would suggest spending the money on a replacement vs getting my old system to limp along. I took that advice since made since. I was put in touch with Matt who sold me a new unit. Issue was Friday afternoon, I met with Matt Friday night and new system installed Sunday. Everything was working great and team that installed the unit lead by Jordan worked great, but at the end of the next day my system started going out. Called Matt and he got the service manager online and they helped me trouble shoot on the phone which is exactly what I wanted at the time. unfortunately we would get it working and then it would go out. Finally at about 11 pm seemed to be working and went to bed. Unit went down again in the middle of the night. Matt was out there the next day along with the service manager Andreas who found that there was a faulty switch connected to my surge suppressor. Got that fixed and everything started working great. I was appreciative of the help from my sells person Matt along with the service manager helping me trouble shoot on the phone and then being there the next day to get me back up. From the very beginning with Sells team and then the install crew lead by Jordan followed lastly by the air balancing team everything was great, there just happened to be piece of hardware that had an issue. Very good experience.
We’ve been customers for years on the heat/ac service program and today was the first time we used the plumbing service. Awesome job! These guys are top notch in my book and not a second thought to call anyone else!
We installed a new unit 4 years ago. Prior to that, On Time serviced our existing unit until it died. They are the BEST! They come twice a year and everyone of the experts have been exactly that...experts. They recommend routine maintenance services, but do not push. Today we had the pleasure of Brenden H in our home. He was pleasant, presented well, and professional. He had a great work ethic and we could tell he wanted to represent On Time well. Thanks Brenden and On Time for being on our team. B. Lineberry
Dennis walked me through my repair step by step and explained all of member options and pricing. Great customer service!
Ontime Experts was just out to do a spring maintenance for us...... very respectful of our home, and very informative doing an end of vsit review of your systems with suggestions for possible upgrades. Service people are very courteous and professional.
Adrian Marquez was wonderful and very helpful, he explained everything he was doing and answered all my doubts.
Thank you Adrian.
On Time Experts installed my AC/Heating system in 2012. As a result of a service contract I have with them, they have been coming out every 6 months to inspect the system - making any adjustments and preventive service required. This has kept the furnace and air conditioner operating at peak performance. Very pleased with all services received.
As always, the service we get from on time is beyond great. Today, Adam did great job unclogging the plumbing. He was very friendly and professional. We will continue to be on time customers as long as we live here.
Awesome job , would recommend to everyone. Employee was very nice explained problem and fix in a timely matter
Good customer service. He made suggestions and answered all my questions. Very professional, but friendly and polite.
Have used ON Time Experts for a number of years for my yearly air and heating check. They do a good job in keeping my 11 year old unit running. They are courteous and answer all my questions.
The Best as always. Over time we have had 3 units installed. They explain all the details and takes time to answer all the questions. Thanks Guys
We've used these guys for plumbing, and just recently for HVAC. Always expect good service, but each time it has been great! Highly recommend using On-Time Experts. We love their price structure, and the professionalism.
my service form On Time Experts was outstanding, Andrew Peterson my HVAC tech was awesome he did a great job. 1st class company and service from start to finish. highly recommend them
I have used these guys for some time now. Each time they come out to do maintenance on my system, they are very professional. The latest individual (Chad) was professional, and courteous, etc. Stay they way.
What an amazing company with amazing employees. Every step of the way they've been kind and have seemed honest and trust worthy. How rare is that? A company you can actually trust! And Andrew, who came out to look at our AC system, was super friendly and showed/explained everything as he went through the diagnostics and options. He was very knowledgeable and gave his honest opinions. I'm actually excited to be a part of the Front of the Line Family. And I know this all sounds really cheesy and what not but I mean it!
Matt was great! He worked really hard to get me everything needed. He took the time to explain everything and answer every question I had. I felt very comfortable doing business with him. He truly had my best interests at heart. I highly recommend On Time Experts you will not be disappointed! Definetly 5 star service! Joey was great too!
Awesome service! Very happy with our experience! We had to have an new system installed. Don Garner was the initial technician who came out and helped us through the process, which involved no sales pressure. Don was upfront with the pricing and gave us several options. After getting the system purchased, it was installed by Chris Casey. Again, nothing but professional and polite. The system was installed quickly, quietly, and correctly. I couldn't be happier with out experience. I'd like to say thank you to the On Time Experts for their support of military veterans, police officers, fire fighters, and first responders!
Brenden provided excellent service on blower cleaning, coil cleaning and overall service call. I always recommend On-Time as they are the best.
Brenden also recommended ac renew for the next scheduled service call.
The outdoor unit was also part of the package. It was cleaned, serviced and waxed - not only does it perform well it looks good as well.
On -Time is providing excellent recommendations to keep my ac unit energy -efficient and operational for many years to come.
Thank you Brenden for the excellent service call!
Everyone who has come out has been extremely polite and neat. We have, however, one system that since it was put it about 5 years ago, made a racket loud enough to bother the neighbors and anyone on that side of our house even when indoors. We have had 4 different people out to check it out and each one has said they’ve done such and such so it will be fine now. Usually within a couple days it is again NOISY. This time Brendon did a great job but when he suggested that the noise was because the unit was 5 years old and needed about $500 worth of work I got a little upset so he called John. John said they would have a senior technician come out and get to the bottom of it. That was about a month ago and it is still NOISY.