Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Always very prompt and courteous....will recommend possible add-ons but not pushy if you pass for time being
Barry was a fine gentleman with knowledge and I was an antique of sorts on the newer units. What I thought was to be serviced doesn't have to be on these newer units. So I called in after he left the first time as I was at work and he made a 2nd til ro help me understand the newer unit and did a 2nd cleaning on outside unit. Great job sir may you and the company be blessed beyond.
Andrew was awesome! Showed up as scheduled, very friendly, polite, professional and made me feel at ease with my silly questions. He explained things so I could understand. He took time with me, I didn't feel rushed at all. Andrew is a definite asset to your company (not just saying that since we're both Californians, haha!)
I liked that your company sends a photo of the technician & a brief bio. Having PTSD this is very comforting knowing "who is" showing up, definitely put me more at ease. THANK YOU!!
On Thursday evening our AC went out. On-Time was out the following day and by Saturday afternoon we were up and running! The entire system had to be replaced and the skill and professionalism of On -Time’s people was on full display! Everything was laid out and explained fully before we agreed to anything and then installed just like they said it would, with no surprises.
Many thanks to Sarah, Andrew, Matt and Adrian and all the folks at On-Time for being there when we needed them!!
Andrew was amazing! We’ve only had great customer service. Very knowledgeable, friendly, and professional technicians. I would definitely recommend On Time Experts!
I've had a great experience working with Don and his workers and recommend this company to everyone. They are very professional and very satisfied with their work. I'm looking forward to working g with them in the future.
Barry did a fantastic job-he took good care of my ancient heat-pump. Also, even after a bit of a scheduling glitch, they made it happen! Thanks!
Jason Scheffersten was very personable...did great presentation and explanation of the water quality, and filtration systems.
Adam Stockton also very personable, professional, and gave us great information. Overall five stars for both!
When our 31/2 year old system needed a new motor, Barry came to the rescue. The next day the part came in and Barry had it up and running in less than two hours. OnTimeExperts are doing a great job. I recommend them for your HVAC needs.
We have been members of this company for more than 15 years. We purchased a central heating and air unit. Additionationally, sun room unit. We have been serviced very well; spring and fall. This Sunday, we had an issue @ 4am in the morning, called the night persons, then the daytime person. Promised someone would be there by 7 pm on Sunday and they were there @ 5 pm. "Awesome Service."
These guys are top notch! I’ve had them out three times now, and each time they’ve gone above and beyond to diagnose and fix the issue. Very happy with them!
Our tech was the best thing that happened to us all week. He was polite, kind, patient and very professional and thorough. Really thought the idea of sending a picture of him before he arrived was a terrific idea.
Watch the double talk!
Told one thing then the day of was told something else!
Ten days later have to start over!
Asked to speak with the owner and got a service manager who said i was told something by someone that was not properly trained. I asked that the person who sent me to you be trained also since I asked for the owner and got the manager.
To me a lot of fluff and won't stand behind what they are telling people on the radio!
Funny thing is the tech showed up on time and told me he can't work our system!
After a long day at work, came home to our AC not working, called On Time Experts and within an hour a tech was here and had our AC fixed. Superior service and would highly recommend the company.
Ryan was great! He was very polite, knowledgeable and informative prior to repairing my pipes under the kitchen sink. This is the second time I have used On Time Experts and I highly recommend their services to those needing a plumber.
Adrian and Troy were outstanding! We have used On Time for about 6 years now and they have never done us wrong. They keep in contact with us the entire time to ensure we are satisfied.
Thanks for another job well done.
Have used On Time Experts for many years. Servicemen are always courteous and knowledgeable. Repairs always done the first time around. I wouldn't use any other company. Barry Mahan has been out to my home for the last 2 times and I just adore him. So very professional and friendly at the same time.
On Time Experts are truly experts. Just had the water purification installed. Adam explained all to our curious questions. They all worked hard, fast very professional. I recommend then highly.
On Time Experts installed a new AC system in our house. They did a excellent job and didn’t cut any corners. They worked 10 or 11 hours. Everyone had passed background checks to work there so I was pretty confident I could trust them. They gave us a 12 year warranty that can be passed on to a buyer when we sell our house. The lead technician in charge was a great guy. I highly recommend this company if you have and air conditioner problems in your house.
Andrew was amazing and so knowledgeable. He help me with peace of mind and knowing I will make through another Texas summer.
What an amazing company with amazing employees. Every step of the way they've been kind and have seemed honest and trust worthy. How rare is that? A company you can actually trust! And Andrew, who came out to look at our AC system, was super friendly and showed/explained everything as he went through the diagnostics and options. He was very knowledgeable and gave his honest opinions. I'm actually excited to be a part of the Front of the Line Family. And I know this all sounds really cheesy and what not but I mean it!
Matt was great! He worked really hard to get me everything needed. He took the time to explain everything and answer every question I had. I felt very comfortable doing business with him. He truly had my best interests at heart. I highly recommend On Time Experts you will not be disappointed! Definetly 5 star service! Joey was great too!
Awesome service! Very happy with our experience! We had to have an new system installed. Don Garner was the initial technician who came out and helped us through the process, which involved no sales pressure. Don was upfront with the pricing and gave us several options. After getting the system purchased, it was installed by Chris Casey. Again, nothing but professional and polite. The system was installed quickly, quietly, and correctly. I couldn't be happier with out experience. I'd like to say thank you to the On Time Experts for their support of military veterans, police officers, fire fighters, and first responders!
Brenden provided excellent service on blower cleaning, coil cleaning and overall service call. I always recommend On-Time as they are the best.
Brenden also recommended ac renew for the next scheduled service call.
The outdoor unit was also part of the package. It was cleaned, serviced and waxed - not only does it perform well it looks good as well.
On -Time is providing excellent recommendations to keep my ac unit energy -efficient and operational for many years to come.
Thank you Brenden for the excellent service call!
Compressor burnout on 13 yr old R22 system. Decided to go with a new unit since R22 being phased out (plus R22 is $130 per pound). Don came up with similar replacement in 410A plus saved money being a club member. Install is tomorrow before summer really sets in in Texas. Thanks.
Thanks to Jeff Martinez and David for the install. Got everything in just before the rain storm set in. Answered all my questions and completed the task. Nice to have AC in the Texas heat. Thanks
Compressor saver failed. Dennis replaced and rechecked unit. Up and running again. Thanks