Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Brenden was great very informative on the unit. Very nice and funny my family enjoyed his service and would recommend him for any customer service award given and request him to be our personal technician for all our AC and Heating Needs ��
I most highly recommend On Time Experts! For five years, I have trusted this company and its people to take excellent care of my air conditioning and heating needs. Their employees are professional, trustworthy, efficient, and, as they say, "on time" — every time. If there was a sixth star for rating, I'd happily give it! They are pros and absolutely know what they are doing!
I’ve used these guys for over 5 years now for my ac/heating system. They come out twice a year to inspect my system. If I’ve ever had an issue, they are quick to respond. Scheduling is easy and everyone is always so courteous and professional. And they are always so patient with me because I ask a lot of questions. Yesterday I found part of my house flooding and called On Time Experts because I knew they also had plumbing experts. They had a guy here within an hour. Adam was great! I was so afraid there was a slab leak. Within minutes of his arrival he was able to ensure me that was not the issue. Then he took the time to check out my washer and realized it malfunctioned. (I seriously did not think that much water was caused by the washer!) Adam also immediately reached out to a company that came out to provide a free consultation on water damage. As always, fast, reliable, and satisfactory service by On Time Experts!!!
My brother just won the free system give a way and it couldn't of happened to a more deserving guy. He is an amazing dad to my two niece's and nephew, works hard to give them all he can.
Thank You On Time Experts we will never forget this.
Absolute worst experience ever. Service technician a lied to, tried to scam me, and even had the nerve to tell me "stop asking me so many questions I'm the professional why did you even call me".
Want to charge me $3800.00 for what I got fixed for $650.00. Because it was covered under warranty.
If you call them you better get a second opinion!!!! They will lie to your face.
Adrian Marquez was my contractor today. He was patient, informative, and went above and beyond to make sure I was taken care of before he left!! I was very pleased. He even checked my warranty info on my units! I recommend him for future service!
I've been using On Time Experts for a/c maintenance since I bought my house in May of 2015 and plumbing once they added that service . The technicians and office staff are always friendly and knowledgeable, making honest recommendations and not pushing to sell something. They let me carry over the warranty from the last owner who installed the system and have been out twice with no charge. I also really like paying 15$ a month on auto-draft for my two yearly services and being called to schedule them, instead of paying two lump sums and forgetting when to schedule. Having owned a home and condo previously and having dealt with both good and bad people and companies, I can't recommend On Time Experts enough!
I have had probably five On Time Experts employees at my house over the past 4 days (and evenings) for various reasons. They come when I need them. Each one was professional, polite, patient, knowledgeable, and efficient. Yes, their prices are a bit higher than some lesser/ less professional companies, or of course higher than do-it-yourselfers, but compared to the myriad nightmarish "professional" companies we all have to deal with in this world, frankly, my time and peace of mind- the trust factor- (which is an elusive quality) is worth the extra cost. Their employees are treated well and relationships matter: I've been a teacher for 23 years; I know. I recommend this company highly for the above- mentioned reasons. �
Robert is the best of the best. Appreciate him and he's always willing to answer any questions and explain. Thank you.
Barry Mahan was great.
BTW, I would strongly recommend you have a less challenging review process, something more like Uber. That would be fantastic!
Barry Mahan came out to perform a routine 6-month service check on our HVAC unit and check for the cause of some vibrations. He did an excellent job of fixing the problem. He was very polite and professional. On Time Experts has been great about getting someone out quickly to service or assess our HVAC system any time we've called. We really appreciate that about this company.
Barry was excellent with regard to up dating as it relates to both units (air and heat) and answered any other questions that I had.
Barry was very professional and courteous. He was very knowledgeable and explained everything he was doing. I would highly recommend his service.
Barry and Fabian did a great job on a much needed air duct cleaning. They left the house in great condition and the dogs got lots of love too!
Adrian did a fantastic job!! He went above and beyond to ensure our system was working properly. Great technician and a kind hearted person too. We'll definitely be requesting him by name in the future. Another satisfied customer!!
I've been using this company since 2015, mainly because of their great customer service. They are very knowledgeable about a/c units (obviously); however, they go out of their way to explain any possible issues you are having, while making you feel comfortable with the service you are receiving (thanks, Andrew). This company's reputation is very accurate and I plan on continuing to use them.
Barry came to complete our H/V inspection. He was very pleasant, efficient, and knowledgeable. He took time to show us pictures of problems and offered explanations that were easy to understand. We would recommend him to anyone that needs H/V work! Job well done! Charles and Pat Darwin
worked with Matthew R on getting us a new system for our home. He was courteous, friendly, explained everything at a level we could undetstand. He went above and beyond to get us financed. He did not rush us through a sale and made sure we were comfortable with our final decision. On Time Experts is lucky to have him on their team. i will recommend him and the company to anyone needing AC/HEAT Service. THANK YOU MATT and the guys that did the installation.
As always we had a great experience! It was our AC check up day and our technician did an amazing job. He was friendly and very helpful. Mary was very helpful and knowledgeable.
Andrew was my technician and was a delight to have working in my home. He was thorough, efficient and extremely polite. Thank you for sending technicians that are highly qualified and good with customer service too!