Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Gary the technician was great, but there was an issue with the charges (what was advertised/expected and actually done vs what was charged/added on). I actually had posted a negative review but edited it because within the same day their operations manager called to find out what had happened and fixed it beyond my expectations. Super professional and courteous, a true man who understands customer experience and they will now be my first call every time! Excellent customer service.
This company has really given me hope that companies truly care about their customers than just making $$$. Andrew was very helpful in explaining everything I needed to know with every option I had to go with. Very personable, kind and patient. Did not leave until every question was answered. Everyone I have come in contact with in this company has been a real credit to the company. Just like to say thank you and I definitely would recommend this company to anyone needing their services.
On Time Experts was a blessing! We called them out to just do a check. Barry M. was amazingly thorough. He took video of everything he saw so that I could really see the unit myself. He helped us decide on exactly what we needed to clean and care for our unit. He even cleaned extra coils at no charge to make sure we were well taken care of. Barry was punctual, worked diligently around our schedule and was very professional. I would definitely recommend On Time Experts. On Time Experts has a great membership plan and discounts for military and first responders. One of the best companies we have done business with!
So far great experience with this company. The techs are knowledgeable and know what they r doing. Not sure if their prices for fixing issues are comparable but I have found cheaper pricing for fixes before. Overall great company to use for issues.
Today, Matt visited with us and fully explained all of our options. New AC unit will be installed tomorrow. Continuing my review, Jesus and his team did a phenomenal job, we couldn't be more pleased. More to add, Dale did a fantastic job with the QC.
Today, Jorge came out to perform the semi annual system check. Suggested some additional work, very honest and upfront.