Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
It was great they replaced the whole AC unit and made repairs and fixes that other companies screwed up. Will put it to the test tonight. Right now it feels like the unit is doing a good job.
They have come back for the 6 month health check and everything seems to be going good. Ryan was a great technician who answered any questions that I might have had. Made sure everything was running good. My only thing I would suggest in the future when offering anything that is not standard is to let the customer know the cost of anything up front when offering additional products. Will continue to post updates. As a reminder my system is only 6 months old right now.
Was concerned with the temperature difference between the heat pump and heat strips for emergency heat. They responded promptly and checked everything out and explained that with my current circuit breaker at the main panel I had correct strips. Also was informed that I wouldn’t have to switch between pump and strips that my unit should do it automatically. It is nice to know that the heat pump is putting out a ton of heat compared to the strips. I am very pleased with the technician Jose. Still a new system so no issues yet. 28 Feb 2022
Outstanding Company!! Techs are up to date on technology and will take the time to explain to you what and why they are doing something. Very professional too!! Jesse and his boss are outstanding!
And Valerie in customer service rocks!
Robert Tompkins did a great job in setting my new thermostat up. Had a few bumps in setting it correctly but he got it done. Gotta love On Time!
They're always there when you need them!
Once again, another great experience with these guys!! So glad we chose to use them for our AC needs!! They’re always timely and efficient in keeping your system up and running, no matter the time of day or problem.
Bring it on summer of 2019! We’re ready! Thank You, On Time Experts for fast, friendly and professional service! We were super happy from start to finish with our service and install teams. Absolutely the Best service we’ve had in a very long time from a sales and service company! Thanks again!!!
Such a great experience. Stephen was so friendly and knowledgeable. Got our cleaning maintenance done with great care, no damage added and no problems. Will absolutely use them again and refer them (him) to anyone that asks. Felt like we were dealing with family. Loved it! Thank you so much.
Robert Tompkins has been my On Time Experts guy for 15+ years. He's absolutely the best professional I've ever known and had the pleasure of his expertise. As a trusted tech for On Time Experts he has saved me so much money and kept my "ancient" systems in excellent condition so that I've not had to face system replacement which would be a devastating financial event. Words cannot express my appreciation for On Time Experts and Robert Tompkins. I ask for Robert each time, if he's not available, I'll wait until he is. He truly goes above and beyond the call of duty.