Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Thank you!! Jeff and the other guy that came out were so accommodating! It was Jeff’s weekend off and he scheduled my appointment anyway! My bathtub now drains! He had to put in new pipes under the house and all. I am very happy with their work and appreciate them coming out on a Sunday to make sure my only bathroom was working. Thanks again!
Great Company very nice workers and much cheaper than Sears,plus we got a FREE nest thermostat. I highly recommend this company.
Jeff completed a quality check on the new HVAC units installed 2 weeks ago. Jeff installed gateway for both units enabling smart functions to control units which was in addition to quality check. He was thorough and helpful. Thank you, Jeff!!!
Wonderful company and Dennis is professional,friendly and most helpful. I would recommend this company for all your electrical needs.
Awesome young man Frank, wonderful job ,very impressed. Please send him every time , polite and caring . I am a senior and appreciate how he handled everything . Thanks 👏
I don’t even know where to begin. It took a month for our AC to be replaced properly after it took over FOUR times for someone to come out only to be told every time something was done wrong. First time they forgot to install a heat box.. second time the wires weren’t properly installed, third time the outside unit was so damaged (the one they just replaced) that they had to replace that one.. had another unit sent out which was also damaged..
Numerous no shows.. felt like I was completely taken advantage of knowing that I was a young mother by myself at the time with two young children in the Texas summer without air. The price was so high that everything should have been done perfect the very FIRST time.. this was August 30th..
Was told over and over they respect their military families and those who serve.. yet cannot return a phone call regarding our financial situation that the general Manager himself promised to take care of and still hasn’t been in contact after saying he would.. this was two weeks ago.. we have yet to Hear back after numerous run arounds from their office that someone will be in touch. I have called customer service over and over again just to be told the general Manager will be in contact.. after leaving voicemails and calling almost every day. Still
Nothing.. it’s October 9th.. nobody has returned our calls like we’ve been told.
I will never ever take my business here again. Completely disappointed and felt like we didn’t matter at all yet their motto is *whatever it takes*
Fabian and the young LADY that was with him today we're great..just had our fall/winter check up so nothing drastic but they were professional and very nice...just a little bummed I didn't get a selfie taken with them but maybe next time...!!!��
We have regular checks and maintenance on our heating and air conditioner systems! And recommendations for any problems.
My Air Conditioner was acting up I called several air-conditioner businesses it was Friday night everyone was closed. then I remembered on time experts there open 24 hours and gave them a call the dispatcher made me an appointment They sent out Technician Jordan To my home the next day. Jordan was very professional and gave exceptional customer service he informed my husband and I the issue with our AC unit. I’m so thankful for this company and highly recommend them for any of your air-conditioner needs.
this company has got it figured out! We had the full HVAC system including ductwork layout designed specifically for our house a couple of years ago and we've never turned back. We had Jeff Baer out for the annual plumbing inspection (part of our service contract of PM throughout) absolute Pro! We're very impressed with his knowledge and experience as well as complete professional attitude in working with him on our new household water filtration system coming soon.
Cheers to many years of success Jeff and On Time Experts!
It’s never good to have a plumbing issue on the weekend, but Phillip from On Time Plumbing Experts came quickly and worked hard to diagnose our problem! Thank you so much! 👍
Always so satisfied with On TIME Experts! Brendan is always wonderful! Give that man a raise! Shannon the trainee was great too!
You need more plumbers like Ryan and his helper. They were professional, courteous and knowledgeable.
The technician installed my new garbage disposal and diagnosed the dishwasher problem I am very happy.
Absolutely fantastic customer service and quality workmanship and people. Andrew and Jasper cooled down my house today. Found problem quickly and fixed it quickly along with friendliness and a lot of fun. Very personable and professional men. Like having old friends in my home. Just the best!
Hello all can say is these guys Ryan and Richard are awesome!!!! God sent never stop trying to help after I said I couldn't afford it. Went out the way to make sure I would be okay until I can figure out my best option!! Thanks Ryan, you was awesome! Richard as well.....YOU GUYS WAS GOD SENT!! AND BOTH OF YOU ROCK..💪💪💪💪👍👍👍👍
Andrew and Jasper saved me from the heat today! Not only did they find the problem quickly then fixed it quickly, we had a great time. It’s like having old friends in you home, so personable and friendly and we had a lot of laughs. I absolutely love On Time Experts and their people. Always quick to respond and fix any problem!
On Time Experts have been thorough in repair work at my home, recently I had same day service to repair my A/C and am very pleased with the technician who arrived promptly and worked efficiently while here. Thanks a lot!
I recently had the routine check up on my plumbing. The technician was knowledgeable and able to explain needed repair work to be done. I'm pleased with the results and look forward to a better future for my home after tomorrow's work is done. Thanks!
On Time worked out great. They actually called and got me on the schedule earlier once a spot opened up. Ray came out and he was super professional. He was very informative and kept me in the loop every step of the way. Thank you Ray. I’ll be using them again in the future.
I would like to thank, On Time Experts for their awesome and outstanding service. I appreciate the Technician that they send that I always request for my services and that is Mike! His honesty and integrity go a long way in todays customer service world! Because of Mike and his excellent service, I added my commercial location to be serviced by On Time Experts and Mike of course!
Mike, Thank You for providing peace of mind service, as it is truly appreciated!