Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Awesome young man Frank, wonderful job ,very impressed. Please send him every time , polite and caring . I am a senior and appreciate how he handled everything . Thanks 👏
I don’t even know where to begin. It took a month for our AC to be replaced properly after it took over FOUR times for someone to come out only to be told every time something was done wrong. First time they forgot to install a heat box.. second time the wires weren’t properly installed, third time the outside unit was so damaged (the one they just replaced) that they had to replace that one.. had another unit sent out which was also damaged..
Numerous no shows.. felt like I was completely taken advantage of knowing that I was a young mother by myself at the time with two young children in the Texas summer without air. The price was so high that everything should have been done perfect the very FIRST time.. this was August 30th..
Was told over and over they respect their military families and those who serve.. yet cannot return a phone call regarding our financial situation that the general Manager himself promised to take care of and still hasn’t been in contact after saying he would.. this was two weeks ago.. we have yet to Hear back after numerous run arounds from their office that someone will be in touch. I have called customer service over and over again just to be told the general Manager will be in contact.. after leaving voicemails and calling almost every day. Still
Nothing.. it’s October 9th.. nobody has returned our calls like we’ve been told.
I will never ever take my business here again. Completely disappointed and felt like we didn’t matter at all yet their motto is *whatever it takes*
Fabian and the young LADY that was with him today we're great..just had our fall/winter check up so nothing drastic but they were professional and very nice...just a little bummed I didn't get a selfie taken with them but maybe next time...!!!��
We have regular checks and maintenance on our heating and air conditioner systems! And recommendations for any problems.
My Air Conditioner was acting up I called several air-conditioner businesses it was Friday night everyone was closed. then I remembered on time experts there open 24 hours and gave them a call the dispatcher made me an appointment They sent out Technician Jordan To my home the next day. Jordan was very professional and gave exceptional customer service he informed my husband and I the issue with our AC unit. I’m so thankful for this company and highly recommend them for any of your air-conditioner needs.
this company has got it figured out! We had the full HVAC system including ductwork layout designed specifically for our house a couple of years ago and we've never turned back. We had Jeff Baer out for the annual plumbing inspection (part of our service contract of PM throughout) absolute Pro! We're very impressed with his knowledge and experience as well as complete professional attitude in working with him on our new household water filtration system coming soon.
Cheers to many years of success Jeff and On Time Experts!
It’s never good to have a plumbing issue on the weekend, but Phillip from On Time Plumbing Experts came quickly and worked hard to diagnose our problem! Thank you so much! 👍
Always so satisfied with On TIME Experts! Brendan is always wonderful! Give that man a raise! Shannon the trainee was great too!
You need more plumbers like Ryan and his helper. They were professional, courteous and knowledgeable.
The technician installed my new garbage disposal and diagnosed the dishwasher problem I am very happy.
Absolutely fantastic customer service and quality workmanship and people. Andrew and Jasper cooled down my house today. Found problem quickly and fixed it quickly along with friendliness and a lot of fun. Very personable and professional men. Like having old friends in my home. Just the best!
We have been customers of On Time for 6 years. Strongly recommend subscribing to the seasonal maintenance program!
Mike and Jeff did work on our new house yesterday. They were very professional, informative and knowledgeable.
Great annual maintenance job by Don and Matt. So good in fact that they garnered a complete new unit sale.
The technician JC, that did my fall inspection was phenomenal and a great straight shooter. He explained everything in detail and in a manner I could easily understand. Thanks JC, for your candor and honesty.
Hello all can say is these guys Ryan and Richard are awesome!!!! God sent never stop trying to help after I said I couldn't afford it. Went out the way to make sure I would be okay until I can figure out my best option!! Thanks Ryan, you was awesome! Richard as well.....YOU GUYS WAS GOD SENT!! AND BOTH OF YOU ROCK..💪💪💪💪👍👍👍👍
Andrew and Jasper saved me from the heat today! Not only did they find the problem quickly then fixed it quickly, we had a great time. It’s like having old friends in you home, so personable and friendly and we had a lot of laughs. I absolutely love On Time Experts and their people. Always quick to respond and fix any problem!
On Time Experts have been thorough in repair work at my home, recently I had same day service to repair my A/C and am very pleased with the technician who arrived promptly and worked efficiently while here. Thanks a lot!
I recently had the routine check up on my plumbing. The technician was knowledgeable and able to explain needed repair work to be done. I'm pleased with the results and look forward to a better future for my home after tomorrow's work is done. Thanks!
Technician was on time. Did a good job and was professional. Made suggestions of things I might consider doing. Let me know as a veteran I now get my monthly contract bill waved. That is great. I have done business with company since 1980. They have always done a great job for me and treated me great.
I would like to thank, On Time Experts for their awesome and outstanding service. I appreciate the Technician that they send that I always request for my services and that is Mike! His honesty and integrity go a long way in todays customer service world! Because of Mike and his excellent service, I added my commercial location to be serviced by On Time Experts and Mike of course!
Mike, Thank You for providing peace of mind service, as it is truly appreciated!