Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
Barry is the best--he is always efficient, pleasant, caring, and communicates very well. This morning he inspected every part of our AC system until he found the problem--now our house feels very comfortable!
On Time Experts has been my HVAC company for 25 years. Their employees are skilled and knowledgeable. They treat their customers with respect, keeping you apprised of what they are doing. I highly recommend On Time Experts.
Barry was “On Time”...... he was able to diagnose the problem quickly and fix it. Barry’s my guy. He deserves a 10+ but the scale only goes to 5. So I guess it’s a 5 for Barry. �
Robert was here within an hour after my desperate call for help ! Kristen was so accommodating... got me signed up on customer care program so that Robert could come right out and I wouldn’t have to deal with the heat all night ! Robert didn’t leave until he was sure all repairs were made and I’d have a cool night ! A Big Shout out to Kristen & Robert ! And the benefits of being a program member is a stress relief...Thanks Y’all !!
These guys are top notch they explained every thing they were going to do and they are very efficient... I would highly recommend this company ...
Thanks Robert for the excellent work. Compressor is not making the noise and the inside question about wire was taken care of. Thank you Rita Smith
My field tech, Jesse, was awesome. He was very knowledgeable about his work and educated me on my current air conditioning situation. I was very impressed with his performance and pleasantly surprised about how detailed his inspection of my unit. He sought for for alternate ways to save me money and improve my home atmosphere. He was very friendly, down to earth and professional. I will definitely refer this company to everyone who is seeking air conditioning and heating services. Thank you for a great job and inviting experience.
Mark Chavez serviced our condo AC today and did a great job. He was very informative of what he was doing and with his recommendations of improvements. He was on time.
I have been a customer of this company since 1980 and have always been pleased with the service we have received.
Very happy with the service and all his help. We will definitely call you if any problems in the future. Also will feel confident in recommending friends, etc, to you. He arrived at the expected time which makes your service truly dependable. Many thanks.
Our technician, Andrew, was very professional and friendly. He arrived in a timely manner and diagnosed and repaired our system very quickly. I would highly recommend him. HVAC work has just gotten so incredibly expensive.
For ALL your heating and air needs as well as your plumbing, On Time Experts ARE THE EXPERTS!!! Thank you so much Robert Stinger for your excellent customer service when I made the call, to the BEST TECHNICIAN doing the job DONALD GARNER, and Sarah Long for making me feel like family!!! WE ARE FAMILY!!!
Ive been doing business with them since.well before the name change.
The service and entire team is constantly proving how great this company is.
Things like dealing with AC, repairs and maintenance and everything associated with it is always a high stress situation for me. But these men and women always make it so much better. Never being pressured to buy or add anything just honest and straightforward advice and information.
The tech I had out in the past got promoted, so had a new one this time. Chad, and he was phenomenal. Will be asking for him in the future for sure.
Great company and great service. The technician, Jesse, arrived on time and was more than prepared for the work to be done. He spent the time to go through our A/C system and do the maintenance that needed to be done to keep it running correctly. He was also very informative of some issues that concerned him with the unit and recommended what we needed to do in the future. I am very pleased with the service that was provided and will recommend to any other people that are needing A/C, Heating, or Plumbing work!
I've been a On Time Expert customer for 8 years. I've always been completely satisfied with the service I received. All of our technicians have been very professional and explained all that needed to be done. Our most recent technician was Tommy. He was great! I'm very happy being a part of the Front of the Line member.
We are beyond happy with Andrew @ On Time Experts! On the hottest day of the year great service is a necessity and that just what we got - GREAT service! The company was very nice and Andrew was professional and took the time to explain our problems and options so we could make the best decision. We were so happy, we signed up for regular servicing.
1st....on time is not accurate, you guys were hours late. Called customer service and was told a noon appointment could mean 4 PM, 5 minutes later I was told 6 PM. Your customer service is a joke. My A/C was working fine. Just wanted to have a technician come out and give us an inspection for the summer. Tech took apart the unit in our closet to take pictures and show us how it looked and failed to put it back together properly. Within 1 to 2 days the unit is making noises that can be heard outside the home and it sounds like it is falling apart. Technician only cared about upselling us a new unit. Told us the prices to replace parts that were worn would be just as much as a new unit. Of course.....whatever gets you that sale! Of course now that our unit is breaking we will need to fix it. Absolutely nothing wrong until I called this company. I do not recommend this company and if you decide to use them....watch them and the tech. Make sure you get a second opinion, their prices are double any other company on some parts.