We’re humans, so we’re going to make some mistakes. And when those mistakes happen, we own it and make it right, whatever it takes.
Recently we did a job and realized that we installed the wrong size outdoor unit. We informed the homeowner, and then went back out and put in a brand-new unit.
God forbid this happen again, but we’ve stepped through a ceiling before. We’re going to take care of mistakes like that at no cost to the homeowner.
We guarantee property protection while we’re at your home and will do everything we can to make it right. We’re the professionals, so if we don’t catch something, that’s on us. It’s not your responsibility.
When you work with the On Time Experts, you can be sure you’re in good hands. Our main priority is to make you happy, no matter what.