A live person will answer your call 24 hours a day, 365 days a year, with no exception.
Whenever you need us, we’re going to be here for you. It doesn’t matter if it’s the 4th of July or Christmas, when you call 267-2007, a live person will answer your call.
I personally hate it when I get a recording and have to push buttons to talk to someone. That’s not the way we do things around here.
The customer service expert who answers your call will get information about your situation and then most likely hand it over to a dispatcher. The dispatcher will get a hold of a technician. We might even call you back just to make sure we know exactly what’s going on, so we get the right person out to your home.
If it’s the middle of the night and you want someone out right then and there, we will make that happen. And if you’d like us to come out the next morning, that’s okay too. It’s up to you.
Call the On Time Experts at 469-336-3435 from any area code, any time, and a live person will answer your call to get you fixed up.