The On Time Experts are constantly training so we can provide you with next-level service. We strive to diagnose and fix your HVAC issues efficiently, using up-to-date industry practices.
Status quo service is not our goal. We bring in manufacturer reps for training on products all the time, whether it’s equipment, thermostats, or parts. They’ll come into the office and train our technicians, installers, and customer service department.
Two or three times a year, we go out of state to train. We know that the only way to be the best is to constantly grow. Our customers deserve expert service, so we do everything we can to provide that.
Our expertise allows us to charge a flat diagnostic fee. It’s not fair to the client to have to pay on an hourly basis if the technician can’t figure out what’s going on with the system. We’re by no means perfect, but our training allows us to diagnose the issue, typically within fifteen to thirty minutes.
When you hire the On Time Experts, you’re hiring a team that’s up to date in the industry, and always striving to learn more and serve you better.