Our History

We’ve been at this a long time, and I’ve personally worked in just about every facet of the company along the way.A man named Bob Dolton started the company in 1965, and when it was sold in 1981, it became Unique Indoor Comfort. In 2003, we joined a national franchise. We became the On Time Experts in 2014.As for me, I came along in 1986 and started out as a parts runner and helper. I worked in the office, dispatched calls, ran sales calls, and worked my way up. In 1988, I became the service manager. And in 1995, I became the president of the company.I bought the company in 2012 and we’ve more than doubled business since that time. I think my experience working in every area of the company has helped me become a better leader for my team.I know what it’s like when a technician or installer is on the job until midnight. I understand the difficulties of the customer service person that has to answer a call from a client with a major concern. Heck, I was on-call, after hours for a year straight, when I was a service manager. So I get it.We’ve come a long way in our history as a company and hopefully, we’ll continue to grow for another few decades.-Randy