Read some of the reviews we’ve gotten from the people we’ve served. We’ve included the amazing, the good and even the occasional nasty comment. You’ll learn a lot about us and what we’re like. Leave your own review if you’d like.
Feedback from our heating and A/C customers
I’ve used these guys for over 5 years now for my ac/heating system. They come out twice a year to inspect my system. If I’ve ever had an issue, they are quick to respond. Scheduling is easy and everyone is always so courteous and professional. And they are always so patient with me because I ask a lot of questions. Yesterday I found part of my house flooding and called On Time Experts because I knew they also had plumbing experts. They had a guy here within an hour. Adam was great! I was so afraid there was a slab leak. Within minutes of his arrival he was able to ensure me that was not the issue. Then he took the time to check out my washer and realized it malfunctioned. (I seriously did not think that much water was caused by the washer!) Adam also immediately reached out to a company that came out to provide a free consultation on water damage. As always, fast, reliable, and satisfactory service by On Time Experts!!!
My brother just won the free system give a way and it couldn't of happened to a more deserving guy. He is an amazing dad to my two niece's and nephew, works hard to give them all he can.
Thank You On Time Experts we will never forget this.
Absolute worst experience ever. Service technician a lied to, tried to scam me, and even had the nerve to tell me "stop asking me so many questions I'm the professional why did you even call me".
Want to charge me $3800.00 for what I got fixed for $650.00. Because it was covered under warranty.
If you call them you better get a second opinion!!!! They will lie to your face.
Adrian Marquez was my contractor today. He was patient, informative, and went above and beyond to make sure I was taken care of before he left!! I was very pleased. He even checked my warranty info on my units! I recommend him for future service!
I've been using On Time Experts for a/c maintenance since I bought my house in May of 2015 and plumbing once they added that service . The technicians and office staff are always friendly and knowledgeable, making honest recommendations and not pushing to sell something. They let me carry over the warranty from the last owner who installed the system and have been out twice with no charge. I also really like paying 15$ a month on auto-draft for my two yearly services and being called to schedule them, instead of paying two lump sums and forgetting when to schedule. Having owned a home and condo previously and having dealt with both good and bad people and companies, I can't recommend On Time Experts enough!
I have had probably five On Time Experts employees at my house over the past 4 days (and evenings) for various reasons. They come when I need them. Each one was professional, polite, patient, knowledgeable, and efficient. Yes, their prices are a bit higher than some lesser/ less professional companies, or of course higher than do-it-yourselfers, but compared to the myriad nightmarish "professional" companies we all have to deal with in this world, frankly, my time and peace of mind- the trust factor- (which is an elusive quality) is worth the extra cost. Their employees are treated well and relationships matter: I've been a teacher for 23 years; I know. I recommend this company highly for the above- mentioned reasons. �
Robert is the best of the best. Appreciate him and he's always willing to answer any questions and explain. Thank you.
Barry Mahan was great.
BTW, I would strongly recommend you have a less challenging review process, something more like Uber. That would be fantastic!
Barry Mahan came out to perform a routine 6-month service check on our HVAC unit and check for the cause of some vibrations. He did an excellent job of fixing the problem. He was very polite and professional. On Time Experts has been great about getting someone out quickly to service or assess our HVAC system any time we've called. We really appreciate that about this company.
Barry was excellent with regard to up dating as it relates to both units (air and heat) and answered any other questions that I had.
Barry was very professional and courteous. He was very knowledgeable and explained everything he was doing. I would highly recommend his service.
Barry and Fabian did a great job on a much needed air duct cleaning. They left the house in great condition and the dogs got lots of love too!
Adrian did a fantastic job!! He went above and beyond to ensure our system was working properly. Great technician and a kind hearted person too. We'll definitely be requesting him by name in the future. Another satisfied customer!!
Awesome job. first time my ac unit needed work they came the same day. The tech was very friendly and nice got it done quick to get my ac up and running.
Barry is very knowledgeable in his profession. He explained everything. I am glad he came out to take care of my ac/heating system. Outstanding
Service.Thanks. Give a pay raise.
I have had really good help and response from On Time Experts. K.B. and others have been clear and helpful in coming out and working on the unit. I may not like the price of the filters that are specialized for my unit but I've seen the results of what was going on before I had them use the special UV light and etc. Yes, they ask to do upgrades on the system, but it's my choice if I want an upgrade when they come out- that's just the nature of the beast. I've had really good experiences and they've saved me multiple times from having to do more expensive fixes down the line.
We pay to be 'members', which apparently has little to no value.
We do get 2 inspections (allegedly to check our heating system & cooling system before the respective seasons - however checking the heating system in mid january, and the cooling system in mid July would appear to be a massive failure to accomplish this simple scheduling task.)
And, every time a technician visits they want another several hundred dollars for something that's not included.
On the latest visit the technician replaced a failed capacitor - to be fair if it failed it needed to be replaced.
This replacement cost me $176 in labor cost (discounted from $202, because I am a member.)
So, this 15 minute job to replace the capacitor cost $202 - by my math that's over $800 per hour for labor.
I doubt the technician is getting anywhere close to that pay rate.
Even if they charged an excessive $200 per hour, this job would have cost me about $50 (discounted to under $40), but much more reasonable.
But, there is another factor - I am paying about $35 per month to be a 'member'.
The AC unit in question was installed in 2012 - So, I have paid at least 60 x $35 = $2100 over the past 5 years (and I was a member before that).
So the question here is what have I received for my spend of over $2,000?
Two inspections per year that cost a few hundred dollars per visit?
OnTime Experts certainly appears to be a ripoff of epic proportions,
Highly recommend this company. We've had to deal with several over the years, and these folks helped us in time of crisis. Now we're members with them and we never have issues anymore thanks to their regular maintenance. Barry came out today, and he was fantastic. Such a kind, smart, knowledgable guy. Call these folks if you're having issues. They are quick and on-time like their name says, but they don't skimp on quality and hard work.
On Time lived up to their name. They were On Time and installed a complete Heating / AC in my home in half a day which out performs the other two units I've had in my home. Technician's showed up in uniforms and ID's and put on cloth booty's before entering my home. Explained the process and completely covered my new hardwood floors.
Complete clean up and took their time explaining the control panel before packing up and leaving. In 48 hours I received a call to set up a in home follow up inspection from a quality control tech. to verify the install was complete and I totally understood how to work the new system.
I also received numerous calls to make sure I was satisfied with the product and their service.
I signed up for the quarterly service call which also places you on the top of the list if you have issues which gives you 15% discount as well.
I would totally recommend this company to family and friends.
Thanks to all the ON TIME TEAM for a job well done.
Barry just came to do our winter check up on our heater. He gave us two thumbs up. He also gave us advance warning of two things we need to have done to the a.c. before spring. Thanks Berry for being thorough.
I had my HVAC serviced and I was impressed with Mark C.'s, the technician, professionalism and communication. Before he started he told me everything he was going to check and after he finished he presented the results to me.
Because of the separate air filtration system I have( that was not working until Mark fixed it), I had to have special filters and UV lights ordered and he kept me apprised of the status of the order and called when they arrived and set up an appointment with me to install them. He took pictures of the inside of the plenum to show me the evidence of biological growth (the separate air filtration system had not been working for the year or more before I bought the house and the filter was clogged and UV lights burnt out) and recommended a solution to prevent it from spreading. He ordered the biodefense system and a coordinator called when the part arrived and he came back over ( on time) and did a superb job of installing the special piece of equipment.
He then showed me how it worked, showed me what he did to install it, and let me peer inside to check out the equipment in action. He even took measures not to track insulation down from the attic. I would recommend this technician and this company to those that demand expert professionalism and quality workmanship.
We called for an estimate for one hour of plumbing... minor leak
My husband is a master plumber so he knows how to fix it and knows if he could do this job it would take less than one hour ... replacing approximately 12 inches of pipe... visible and simple job.
However he is currently nursing a bad shoulder and is having shoulder replacement next week otherwise he would have completely the job himself
We were told by the receptionist that answered the phone ... exactly what the problem was and what is needed to repair the leak...
They quoted $ 89.00 for showing up
$200.00 for going into the crawl space 2 feet from the opening...
the plumber crawls out and says it will cost $2400.00
We were in shock and couldn’t believe that insanity...
Do not EVER USE THEM
THEY ARE LIARS...
we sent them away and found a very reasonable price from a private licensed plumber
STAY AWAY FROM
“ ON TIME EXPERTS”